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Privacy Policy

Company Name: Gemz Entertainment.
Contact Email: info@gemz.mobi

At Gemz Entertainment, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use our games portal Gemz (the “Platform”).

By using Gemz, you consent to the collection and use of your data as described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

  • Name
  • Email address
  • Payment details (handled securely by Paddle)
  • Account credentials (username and password)
  • Communication preferences

b. Automatic Information

When you use the Platform, we may collect certain information automatically, including:

  • IP address
  • Browser type
  • Device type
  • Language preference
  • Pages viewed and actions taken (e.g., games played)
  • Time spent on the platform

c. Payment Information

All payment processing is handled by our third-party billing provider, Paddle. We do not store or have direct access to your full credit card information. Paddle is PCI-DSS compliant and adheres to global data security standards.

2. How We Use Your Information

We use your data to:

  • Provide and improve our gaming services
  • Personalize your experience on the platform
  • Process payments and manage subscriptions
  • Respond to customer support requests
  • Communicate important account or system updates
  • Monitor security and detect fraud or abuse
  • Comply with legal obligations

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfill our agreement with you (e.g., provide access to premium games).
  • Legitimate interests: To operate and improve our services, and ensure platform security.
  • Consent: Where required (e.g., for marketing communications).
  • Legal obligations: When required by law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login session
  • Track usage patterns
  • Analyze and improve performance
  • Customize your experience

You can manage your cookie preferences in your browser settings. Disabling cookies may limit some features of the platform.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share your data with:

  • Paddle for billing and subscription management
  • Service providers who help us operate the platform (e.g., hosting, analytics, support)
  • Legal authorities if required by law, regulation, or legal process

All third-party services are contractually bound to protect your data and use it only for the purpose specified.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes stated in this policy or as required by law. You may request the deletion of your data at any time by contacting us at info@gemz.mobi.

7. International Data Transfers

Gemz may be accessed globally. If you are located outside the jurisdiction where our servers are hosted, your information may be transferred to and processed in that country. We take appropriate safeguards to protect your data across borders.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at info@gemz.mobi.

9. Children’s Privacy

Gemz is not intended for children under 13 years of age (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If we learn we’ve collected data from a child without parental consent, we will delete it.

10. Data Security

We implement robust technical and organizational measures to protect your information from unauthorized access, misuse, alteration, or loss. However, no method of transmission over the internet is 100% secure.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Platform indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@gemz.mobi
🌐 Website: https://www.gemz.mobi